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Return Policy

30-Day Satisfaction Guarantee on All Products

The new products you purchase from Heat Surge, LLC are satisfaction guaranteed. If any product fails to meet your reasonable expectations, it may be returned for replacement or refund less shipping. The product must be returned in the original packaging or in preapproved packaging within the 30-day period.

1-year Limited Warranty on New Products (Excludes Scratch & Dent Units)

Along with the guarantee, Heat Surge covers the new heater units under a one year limited warranty. Heat Surge guarantees they will repair or replace a malfunctioning unit or will issue a refund less shipping upon receipt of the unit. This warranty pertains to malfunctions which occur during normal use and normal operating conditions on heaters that are purchased as “new” (excludes Scratch & Dent Units).

90-Day Limited Warranty on Heater Functionality (Scratch & Dent Units Only)

Along with the guarantee, Heat Surge covers the Scratch & Dent heater units under a 90-day limited warranty for the heater functionality. Heat Surge guarantees they will repair or replace a malfunctioning Scratch & Dent unit or will issue a refund less shipping upon receipt of the unit. This warranty pertains to malfunctions which occur during normal use and normal operating conditions on heaters that are purchased as “Scratch & Dent” units.

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Fireplace Model Amish-Crafted Hand-Built Mantle Hybrid-Thermic Heat Technology Fireless Flame Hi-Def Fireless Flame Safe to the Touch Auto ON/OFF Adjustable Heat Setting Remote Control Available
Roll-n-Glow EV.2
Accent EV.2
Portrait EV.2
Room-Mate
Mini-Glo
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